Getting in touch with our team

The simplest way to reach us is to write to us via our contact form. We read every message about our pages: a figure that looks out of date, a section that is hard to follow on a phone, or an idea for a guide we have not written yet. A short message gets a short answer: name the page, quote the sentence or figure you mean, and say which phone and browser you used, since layout problems often depend on the device. Our team compares the point with the checked set of brand facts, corrects the page when it is wrong, and replies to the address you give when a reply is useful. A fix that touches one fact is carried into every page that uses it.
We are an independent information site about SharkRoll, not the casino, and player accounts and balances sit entirely with the operator. Some links on our pages may be commercial (affiliate) links, and a message to us stays with our team; it is never passed on to the casino.

Questions that belong to the casino

Requests that involve an account go to the operator, because only the operator holds the records:

• Login and passwords: the casino's support, by live chat or its contact form.
• Deposits and failed payments: the casino's support, which can see the transaction.
• Withdrawals and payout status: the casino's support, which can see the request and its status.
• Bonuses and wagering progress: the casino's support, which applies its own bonus terms.
• Verification and complaints: the casino's support handles documents and account disputes.
• Limits, breaks and self-exclusion: the casino's support, together with the account settings where those tools are set.

Account security and verification

Questions about two-factor authentication, a suspicious login or identity checks go to the casino's own support team by live chat or its contact form. The casino usually asks for an identity document and a proof of address before a first withdrawal, and that exchange stays between the player and the casino. The status of that check can be followed in the account area. A locked login or a reset code likewise needs the casino's support, while our guides explain how those checks work. Please keep passwords, two-factor codes, card details, crypto wallet keys and copies of personal documents out of every message to us: our team deletes such content on sight and points the sender to the casino's own channels instead.

How to reach the right team

The table shows which route suits which kind of question: